There is incredible variety in the MSP space! Today's guest, Brian Strong, isn't buying and he isn't selling, he's just trying to run a top-notch MSP. Brian is the CEO of Ten Hats in Knoxville, TN, a company wholly owned by a large local healthcare provider. A significant pivot was required when he came on board, which presents an interesting opportunity to learn:  

• How an economic upheaval presents both downsides and upsides   
• How personal disasters also present downsides and upsides   
• What it takes to turn around a company hemorrhaging cash   
• The risks of losing clients outside of your geographic market   
• Why Ten Hats uses a 'building block' approach to providing services
• Don't micromanage people, micromanage the numbers
• The critical CEO-level task set
• When to add new tech people, and how they grow specialists  
• Which metrics Ten Hats looks at  
• Why go to peer groups? To see what you're doing wrong!
• How to evaluate new technologies   
• What changes does Brian see coming to the industry  

Financial Modeling Service provides M&A and Intermediary services to IT companies. As a former IT company owner, Jeff Greenspan understands your business and will work with you to achieve an optimal result based on your specific needs. You can reach Jeff at Jeff.Greenspan@financialmodelingservice.com or through his contact form at https://financialmodelingservice.com/contact-us/.